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Boot Camp-Troubleshooting Hardware Bootup Problems
This guide deals with troubleshooting a PC that won't boot to the point where it at least starts loading an operating system (hardware related problem). This article is intended for a person who has a little knowledge of PC's and is comfortable...
Build your first computer from hardware scratches
Wow- if you do it first time and have some asset of time in your disposition – then go ahead and purchase motherboard, your favorite processor, memory, video card (probably it is better to purchase it external for advanced quality). You will also...
How to Consider a Web Host?
Now that your website was built. Your next task is to find a web hosting company that will not cost you more money and time. More money if the hosting fee is expensive and more time if you failed in selecting a good web host, you may try to find...
Reseller Hosting Explained
Reseller Defined: The term Reseller according to the dictionary means to sell again i.e. to sell a product or service to the public or to an end user, especially as an authorized dealer, while making sure that you make a profit on the sale. ...
Why slow access to your site is killing your business
People on the net are usually in a terribly big hurry. There are usually a lot of things to see and virtually no time to check it out. So how much time will the typical web browser give to a site that’s taking a little too long to open? How much...
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HelpDesk & Asset Management Software - Top Questions to Ask Before You Buy
#5 You have hardware like PCs that come under various warranty periods. Do you know which batch of PCs are under warranty & the number of PCs for which the warranty is about to expire (so that you can plan for an AMC)? Can you split up & tell how much AMC charges you pay for each hardware component or for each vendor?
#4 Typically your company gets hardware parts and accessories from different vendors. Is your purchasing done centrally? Can you get the information of all vendors & the products they offer on a single click? Can you compare prices & other information before placing an order? Can you modify a purchase order (PO), have a revision history & email the vendor the updated PO? Can you track POs till all the items mentioned in a PO arrive?
#3 You might have entered into contracts with various vendors. Do you maintain & keep track of all your maintenance & support contracts in one place? How about having soft copies of actual contracts that are available to you through a web browser and is always a single click away?
#2 Your company has a variety of hardware like PCs, printers,
scanners, OHPs etc and a plethora of software ranging from MS Office to Adobe Photoshop (all of various versions). Are you still using spreadsheets & manually tracking all these assets? Can you tell whether all the software you have comply with licensing? Can you tell how many of these hardware components & software copies are available with you at any instant? Can you tell how much of these are under utilized or not utilized at all?
#1 Your employees come up with different service requests ranging from "Not able to print from my PC" to "Cannot send mail". How do you ensure that such requests are taken care of by your support staff, that too efficiently? How do you ensure none of the requests fall through the cracks? Is there a Knowledge Base which can offer self-help for the employees? How do you keep track a high volume of requests?
AdventNet's ServiceDesk Plus can be the single answer to all the above questions. Pricing starts at $495 (there's a Free Edition too for managing 25 Workstations). For further information, visit http://www.servicedeskplus.com
About the Author
Market Analyst
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